Shipping & Returns
How long will it take to get my order?
Shipping Rates
Help! My phone's wallet checked out using an old address.
We cannot cancel orders after they are received including subscription renewals because they are processed immediately (this doesn't mean they are picked up, but processed among hundreds of boxes that cannot be sorted through)and they are waiting on a loading dock waiting to be scanned. We suggest you contact someone at your former address. Email us to change your address in our system for future orders. Please check that all your information is 100% correct before submitting your order to avoid errors.
- Leave a note with your mail carrier in your mailbox ASAP. Your local carrier will remember if a neighbor may have mistakenly received it.
- Is it possible another family member picked it up?
- Was there a key in your mailbox? Delivered to a Parcel Locker?
- Is it at your apartment clubhouse?
- Contact your local post office to ask for a record of the GPS scan to show the location it was delivered on the map of your neighborhood.
International Shipping
Return Policy on Website Orders
For the safety of our customers, once an order is delivered BOOBIE* Bar, BOOBIE* Bears, Pump to the Max™, Protein Bowls, all forms of single-serving BOOBIE* Body shakes, and Bundles (Welcome Kits, Motherloads, Fit Kits) sales are final and not eligible for returns. We do accept returns on unopened (outer safety seal intact) BOOBIE* Body tubs, sealed Hydromom bags, and unused shaker bottles/quenchers.
Additionally, we have updated our policy to include Passive Pumps, Bralettes and Panties. For hygienic reasons, Panties and Passive Pumps are not eligible for returns. Bralettes can be exchanged, but not returned, provided they have not been worn and are in their original condition with tags attached. This policy is in place to ensure the hygiene and safety of our products and customers.
All return shipping charges will be paid by the customer, minus original shipping paid and are subject to a $7 restocking fee. Returns must be received within 14 days and refunds will exclude any shipping fees paid. Shipping charges will apply if the return causes the order to be <$60 and will be subtracted from your refund. We encourage all our customers to use our sampler pack as an option in choosing their favorite flavor(s) or Welcome Kit which includes a "taste" of all our products.
Subscriptions
Subscription items will ship automatically unless you cancel prior to the renewal date. By placing this order you are authorizing us to charge your card for future orders at the frequency and quantity you selected. Please cancel recurring orders before they renew because orders cannot be canceled once the order renews. Please refer to our policy or contact customer service to assist you to manage your account at hello@boobiesuperfoods.com.
What is Onward VIP Protection+?
We’ve partnered with Onward to provide our customers with carbon neutral shipping protection on future purchases and our 30-day satisfaction guarantee on your purchase. When you add Onward to your order, you’ll be protected against lost or damaged packages(does not cover theft).
You’ll also have 30 days after your purchase to try our products with free returns. If you are dissatisfied, Onward will work with us to make it right. Onward covers the subtotal minus shipping of the order on returns of new items and we provide store credits for open products.
Our shipping carriers are notified of delivery issues, if the results of their investigations verify it was delivered correctly no refunds issued, only store credits. Theft is not covered.
How does Onward work?
Onward is an on-demand concierge service that covers our customers in the event they have shipping issues (theft excluded) or are dissatisfied with their first purchase. If you add Onward to your order, we will file a claim with just a few clicks and have the option of receiving a store credit or a reorder based on the type of claim. Your claim will be reviewed for approval within a few hours.
How do I file a claim?
You can email us at hello@boobiesuperfoods.com.com to have us assist you with a claim.
Who does Onward partner with to make shipments carbon neutral?
Onward has partnered with Cool Effect, a 501c non-profit climate change organization, to neutralize carbon emissions from your shipments covered with Onward. When you add Onward to your order, you’ll be automatically taking action against climate change.